Refund policy
At Atlantic Air, we take pride in the quality of our products. Because we offer specialized items, our return policy is strictly limited to manufacturing defects and shipping damages.
1. Damaged or Non-Functional Items
If your product arrives damaged, broken, or non-functional, you are eligible for a free replacement or a full refund. You must contact us at our customer support email (support@shop-atlantic-air.com) within 14 days of receiving the item. Please include your order number and clear photo or video proof of the defect.
2. Returns for "Change of Mind"
Please note that we do not accept returns, cancellations, or refunds for "change of mind" reasons (e.g., if you simply do not like the product, no longer need it, or ordered by mistake). All sales are final once the order has been processed.
3. How to Start a Claim
To report a damaged item, please email us with your order details and media proof. Once verified, we will arrange a replacement shipment or issue a refund immediately. Do not send your purchase back to the sender address on the package.